CRM Champions - Level 3 Business Admin Apprentice

CRM Champions are looking for a Business Admin Apprentice to join their remote team. Please be mindful that this role is fully Remote. All equipment will be provided (laptop, headset etc) and you will be providing daily administration support to their internal staff and some of their top clients and their businesses.

Must have

• Excellent written English and good use of grammar
• Able to work carefully and with attention to detail
• Confident in speaking with others
• Punctual, polite and presentable essential
• Achieved Grade 4 or above in English and Maths

Duties would include

• Assisting the company in providing best service to clients by escalating customer issues and client requests to relevant team members.
• Supporting the management and communication of development projects.
• Learning client relationship and management skills key to a professional workplace.
• Working with team members to achieve individual and company-wide goals.
• Developing skills on a range of digital business systems, such as customer and stock management, reporting, booking, support ticket and payment management.
• Using the Microsoft Office suite and our internal systems to produce and record accurate documentation of client processes and developments through meeting reports, spreadsheets and presentations, to support their business and the wider team.

This role is 5 days a week 9am-3pm. They are open to discussion on working 4 days at 9am-5pm.
Occasional evening work for events and team building to be taken as toil later. You will get a 30 minute unpaid lunch break each day.

CRM Champion works with small to medium enterprises to implement, develop and manage their Zoho Business Management systems. As a Zoho Partner we provide expert implementation and training for the Zoho One suit. And establish high-level project and process management to help businesses grow. They strive for a positive and collaborative business culture, with team members that are motivated to get involved and grow with the organisation.

A full-time job may be offered to the right candidate on completion of their apprenticeship for either an administrator or should the candidate wish they can do further training.

Skills Required

• You will need to be:

• Articulate and have an excellent grasp of written English

• Organised

• Detail-orientated

• Adaptable

• Able to manage tight deadlines

• Computer literate

• A team player, but able to use your own initiative

The Apprenticeship consists of:

• Level 3 Business Administration Standard

You will attend sessions as part of your off the job training throughout your apprenticeship. Most aspects of your training will be delivered on site by the employer, where you will gain all the skills, knowledge and experience to assist you in this role. Your duties will vary from day to day, and throughout your on site learning process you will work closely with experienced members of staff.

You will have regular visits from your designated assessor, who will help you and monitor your progress throughout your apprenticeship programme