Learner Support

When each learner starts with Skills Group, we provide a comprehensive induction programme which includes:

• Meeting the training team and other learners on the programme


• A tour of the training centre and facilities available


• An overview of the programme


• Health and safety, first aid and our emergency procedures


• Taster sessions

The aim of this induction is to ensure you feel fully comfortable and supported in your working environment before you start your course.

Every student will be supported in developing an Individual learning plan. This document will serve as a tailored roadmap that not only outlines academic goals but will also address individual needs and aspirations. By collaboratively creating a personalised plan, apprentices can establish clear objectives, track their progress, and identify areas where they may require additional support. This helps to build a sense of ownership over your education, making you feel more empowered and motivated.

If you are struggling with elements of your learning, there is a range of support available which includes:

• Assignment support


• Study skills


• Revision sessions


• Dedicated mentors


• Personal development Plans


• Impartial advice and guidance


• Study groups

If a learner has any additional social or learning support needs, such as dyslexia or anxiety, it is important to make us aware. They will be assigned a mentor from our support teams who will ensure any additional support requirements are readily available to them.

At Skills Group, we understand the need for a more holistic approach extending beyond education and work. We are proud to be able to offer specialist support services to our students to help to ensure that every learners wellbeing is a top priority. Whether you require assistance with mental health concerns, sexual health guidance, or pastoral support for personal development, we have a dedicated team ready to provide the help and resources you need.

We understand that more than ever, there are increased financial burdens facing the students of today. Our aim is always to do everything we can to ensure our student’s wellbeing, health and safety needs are and we acknowledge that a big part of this is being able to maintain a healthy and balanced diet. We offer all students a free nutritious breakfast daily, access to a food bank where required and above all else, we are always here if you are concerned about being able to afford food or have more general cost of living concerns.

At Skills Group, we believe that education should be inclusive and accessible to all. We are dedicated to providing comprehensive Special Educational Needs and Disabilities (SEND) support to learners with disabilities or those who have an Education, Health, and Care Plan (EHCP). Our commitment to ensuring that every individual can access and excel in their apprenticeship journey is reflected in the wide range of tailored support services we offer. From personalised learning plans to assistive technology and dedicated staff, we are here to empower learners with diverse needs to thrive and achieve their educational and career goals.

If you would prefer to speak to a professional service away from the Skills Group, we have included a list of useful contacts below.

• Samaritans – 24/ 7 support dedicated to reducing feelings of isolation and disconnection that leads to suicide 116 123 Samaritans | Every life lost to suicide is a tragedy | Here to listen


• Shout – 24/7 Text service for anyone in crisis 85258.


• Mind – Ensuring you don’t face your mental health problems alone.


• The Zone – Information, advice and support service.


• Anxiety UK – Support for anxiety, fear and stress. The National charity helping people with anxiety.


• Childline – Advice, support and guidance, as well as access to 1:1 counselling.


• HeadsTogether – Reducing stigma and getting people to talk.


• Andy’s Mans Club – Talking groups for men, #ITSOKAYTOTALK.