Churchview Surgery - Level 3 Business Admin Apprentice

Churchview Surgery have an exciting opportunity for a Level 3 Business Administration Apprentice in their Plymstock location.

Churchview Surgery is an established Doctors Surgery based in Plymstock. Due to our continued growth we are looking to recruit an apprentice business administrator to join our administration team. The successful candidate will be working within a busy office/reception area with in Churchview surgery.
They will be working in the reception area of the surgery in a lovely team environment with the other reception staff and practice managers.

The Apprentice’s Role

Receive, assist and direct patients in accessing the appropriate Practice clinical services / healthcare professional in a professional, courteous, efficient and effective way.

Provide general assistance to the Practice team, both clinical and non-clinical colleagues and project a positive, friendly and respectful image to patients and other visitors, either in person or via the telephone.

To act as first point of contact for anyone accessing the practice.

Duties include

Administration

- To have a thorough working knowledge of all practice clinical and administrative procedures.

- To work in accordance of written practice & reception protocols.

- Filing post electrically in medical records as and when necessary

- Scan paperwork onto clinical system and workflow to appropriate person

- Registering new patients following registration protocol.

Reception

- To ensure that all visitors and telephone callers to the practice are greeted professionally.

- To ensure that all telephone calls are managed appropriately.

- Administering / handing requests for patient prescriptions, ensuring the required checks are undertaken at that time.

- Be able to cover all other receptionists’ generic administrative duties and responsibilities in times of staff absences / sickness.

- Undertake the administration and printing of patient prescription requests as per GP / Reception protocols.

- Receiving specimens from patients ensuring all their details have been recorded and appropriate follow up timescales advised.

- Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary.

Churchview has been part of the plymstock community for decades, helping generation on generation of family's. The doctors and nurses deliver a wide range of NHS services to support their patients.

To stay on at the surgery and progress into different roles or to develop the skills to go on and progress an admin career in a busy working environment.
The Practice has links with Marjon University

Skills Required

• Enthusiasm
• Friendly and personable
• Pro active approach and a ‘can do’ attitude
• High attention to detail
• Good organisation skills and willingness to learn
• Strong IT skills
• Minimum of 5 GCSE’s at grade 4 or above including Maths and English

The Apprenticeship consists of:

• Level 3 Business Administration Standard
• Functional Skills in Maths and English

You will attend monthly sessions as part of your off the job training throughout your apprenticeship. Most aspects of your training will be delivered on site by the employer, where you will gain all the skills, knowledge and experience to assist you in this role. Your duties will vary from day to day, and throughout your on site learning process you will work closely with experienced members of staff.

You will have regular visits every six to eight weeks from your designated assessor, who will help you and monitor your progress throughout your apprenticeship programme