Churchview Surgery - Level 3 Business Admin Apprentice

Churchview Surgery have an exciting opportunity for a Level 3 Business Administration Apprentice in their Plymstock location.

Churchview Surgery is an established Doctors Surgery based in Plymstock. Due to our continued growth we are looking to recruit an apprentice business administrator to join our administration team. The successful candidate will be working within a busy office/reception area with in Churchview surgery.
They will be working in the reception area of the surgery in a lovely team environment with the other reception staff and practice managers.

The Apprentice’s Role

Receive, assist and direct patients in accessing the appropriate Practice clinical services / healthcare professional in a professional, courteous, efficient and effective way.

Provide general assistance to the Practice team, both clinical and non-clinical colleagues and project a positive, friendly and respectful image to patients and other visitors, either in person or via the telephone.

To act as first point of contact for anyone accessing the practice.

Duties include

Administration

- To have a thorough working knowledge of all practice clinical and administrative procedures.

- To work in accordance of written practice & reception protocols.

- Filing post electrically in medical records as and when necessary

- Scan paperwork onto clinical system and workflow to appropriate person

- Registering new patients following registration protocol.

Reception

- To ensure that all visitors and telephone callers to the practice are greeted professionally.

- To ensure that all telephone calls are managed appropriately.

- Administering / handing requests for patient prescriptions, ensuring the required checks are undertaken at that time.

- Be able to cover all other receptionists’ generic administrative duties and responsibilities in times of staff absences / sickness.

- Undertake the administration and printing of patient prescription requests as per GP / Reception protocols.

- Receiving specimens from patients ensuring all their details have been recorded and appropriate follow up timescales advised.

- Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary.