Congratulations to Daniel Hale who has achieved a Distinction in his Customer Service Level 2 apprenticeship end point assessment while working at Roger Young Isuzu.
The end point assessment is part of the apprenticeship Standard that is being rolled out nationally across all sectors to replace Frameworks. The Standard is designed to test the key skills, knowledge and behaviours needed to succeed in a chosen profession.
Daniel had to take part in a professional discussion and apprentice showcase, which was a culmination of all of his work throughout the apprenticeship. He also had to complete an observation task, where an independent assessor observed Daniel in his daily tasks.
Daniel comments, “I’m proud of my achievement and I’m pleased that my hard work paid off. The qualification means that I’m able to stay at Roger Young as a permanent employee and I’m really looking forward to my future here. My advice to others doing an apprenticeship would be to work hard and make sure you invest enough time to complete your coursework properly – it’s worth it!”
Ria Davis, Business Team Leader, comments, “Congratulations to Daniel on his fantastic end point assessment result. Daniel worked hard throughout his apprenticeship, developing excellent customer service skills. I would also like to thank the team at Roger Young who supported Daniel throughout. The result is testament to the quality of Skills Group’s teaching and our state-of-the-art facilities, which help to ensure our learners’ success.”