Congratulations to Daniel Hale who has achieved a Distinction in his Customer Service Level 2 apprenticeship end point assessment while working at Roger Young Isuzu.
The end point assessment is part of the apprenticeship Standard that is being rolled out nationally across all sectors to replace Frameworks. The Standard is designed to test the key skills, knowledge and behaviours needed to succeed in a chosen profession.
Daniel had to take part in a professional discussion and apprentice showcase, which was a culmination of all of his work throughout the apprenticeship. He also had to complete an observation task, where an independent assessor observed Daniel in his daily tasks.
Daniel comments, “I’m proud of my achievement and I’m pleased that my hard work paid off. The qualification means that I’m able to stay at Roger Young as a permanent employee and I’m really looking forward to my future here. My advice to others doing an apprenticeship would be to work hard and make sure you invest enough time to complete your coursework properly – it’s worth it!”
Ria Davis, Business Team Leader, comments, “Congratulations to Daniel on his fantastic end point assessment result. Daniel worked hard throughout his apprenticeship, developing excellent customer service skills. I would also like to thank the team at Roger Young who supported Daniel throughout. The result is testament to the quality of Skills Group’s teaching and our state-of-the-art facilities, which help to ensure our learners’ success.”
I always struggled in school as I wasn’t very academic, so knew learning on the job would be a better option for me. I would find it difficult to get up for 9am but now I wake up and look forward to my day. I wanted to try a hair apprenticeship as I’ve always been interested in hairdressing, and by the end of the first week, I already loved it!
I have developed a range of new skills through work including the technical, industry skills required for the job, to personal development such as ensuring I am always on time. The biggest change since leaving school is adjusting to the independence you gain from earning a salary. My advice to anyone thinking of doing an apprenticeship would be find what you like doing, and go for it!
Since starting the apprenticeship, I’ve become far more confident. In a classroom, you only interact with your classmates, but through working you develop your people skills as you interact with customers on a daily basis. At school, you are closely monitored and parented, however I am now more independent and feel grown up
The most important thing I’ve learnt since leaving school is that there are other routes to success than just academia. I failed my GCSEs, as I never suited the school environment. Now though, I’m really enjoying my apprenticeship as I’ve discovered I learn more through hands-on practice.
I would just like to thank you and your team for all the amazing work they do, you have provided me with the most invaluable experience which has helped to pave the way of my future. The work you do for young people is incredible!