Success Stories: Callum Clamp, Level 2 Customer Service

“I first wanted to get into hospitality and customer service as my GCSE teacher said I would be suited to front of house. I started off as a volunteer at Saltram Park Café two years ago and then got offered the opportunity to join the team as an apprentice”.

Callum Clamp has just completed his Level 2 Customer Service apprenticeship through Skills Group at the stunning Saltram Park Café. When we caught up with him he had recently received the brilliant news that he had passed his End Point Assessment and therefore was newly qualified!

“I wanted to achieve the qualification to progress further in the industry; in hospitality it is important to make yourself stand out to get ahead. As Saltram has plans to develop, including investment in its café, I hope my qualification will now help me to take on more responsibility.

“My day to day role here is very varied – as well as the café, I work in the tea room and shop when needed too. I enjoy being on the ice cream stand and am looking forward to the summer holidays! I also helped to train an apprentice who works in the kitchen, which shows how confident I feel in myself and my job.

“I’ve made new friends through the apprenticeship and even work alongside some existing ones at Saltram, so coming to work is always enjoyable. I’d like to continue to develop my skills here and then perhaps travel – the good thing about customer service is that I can work anywhere! My advice to anyone wanting to start an apprenticeship would be to try your best, keep calm and go for it!”

Congratulations Callum for your achievements!