Support Services Level 2

The Basics

Sector: Health and Social Care
Awarding Body: City & Guilds
Qualification: Level 2 Diploma in Healthcare Support
Qualification Type: Apprenticeship Standard
Duration: 12 – 18 months
Type of Assessment: End Point Assessment

What you will Learn

> Treating individuals with dignity, respect and empathy
> Effective communication methods for individuals and colleagues
> Provide routine clinical checks
> Differentiation between dementia and depression, delirium and the normal ageing process
> Ability to provide basic life support
> Monitoring of physiological measurements
> Safeguarding and the ‘Duty of Care’

Overview

As a Healthcare Support Worker, you will work as part of a team to provide high quality and compassionate care to individuals, as well as routine clinical duties.

Your role will include preparing individuals for healthcare activities carried out by other members of the healthcare team, as well as looking after them according to their care plan.

Entry Requirements

There are no formal qualifications required for this role however it is preferential that you have some experience of working within this industry.

Roles Available in this Sector

> Support Worker
> Senior Support Worker
> Healthcare Worker
> Domiciliary Care Worker

Progression

> Level 3 Team Leader / Supervisor Apprenticeship

> Level 5 Apprenticeship in Operations / Departmental Management

Automotive

Hairdressing and Barbering

Construction

Engineering

Business

Teaching and Education

The Care Industries

Vacancies

Frequently Asked Questions

Learner Life & Well-Being

Learner Support

Safeguarding

I just wanted to say the biggest thank you to Vanessa, my trainer. You have made my journey so much easier, I don’t know what I would have done without you. You have been amazing and helped me to achieve my qualification. You’ve guided me through every step of the way, I really appreciate it, Vanessa, you have been my rock.

Katie Shorland, Level 2 Hairdressing

I always struggled in school as I wasn’t very academic, so knew learning on the job would be a better option for me. I would find it difficult to get up for 9am but now I wake up and look forward to my day. I wanted to try a hair apprenticeship as I’ve always been interested in hairdressing, and by the end of the first week, I already loved it!

Jaimee Benson, Level 2 Hairdressing

I have developed a range of new skills through work including the technical, industry skills required for the job, to personal development such as ensuring I am always on time. The biggest change since leaving school is adjusting to the independence you gain from earning a salary. My advice to anyone thinking of doing an apprenticeship would be find what you like doing, and go for it!

Will Birch, Level 2 Bricklaying

Since starting the apprenticeship, I’ve become far more confident. In a classroom, you only interact with your classmates, but through working you develop your people skills as you interact with customers on a daily basis. At school, you are closely monitored and parented, however I am now more independent and feel grown up

Sam Collard, Level 2 Light Vehicle and Maintenance Repair

The most important thing I’ve learnt since leaving school is that there are other routes to success than just academia. I failed my GCSEs, as I never suited the school environment. Now though, I’m really enjoying my apprenticeship as I’ve discovered I learn more through hands-on practice.

Ben Freeman, Level 2 Carpentry

I would just like to thank you and your team for all the amazing work they do, you have provided me with the most invaluable experience which has helped to pave the way of my future. The work you do for young people is incredible!

Luke Kowalski, Teaching Assistant and former apprentice at Sir Robert Gefferys School