TH March (Accounts Assistant Apprentice)

TH March are looking for a Accounts Assistant Apprentice to join their busy team in Yelverton.

The Apprentice’s Role

You will undertake designated duties within the Accounts Department in accordance with the Company’s requirements.

- Process daily bank statements and reconciliations
- Actions daily access uploads
- Allocate realex payments
- Administration of direct debits
- Processing and depositing daily cheques
- Month end reconciliations
- Provide cover for other accounting functions within the department
- Various on-line banking tasks
- Deal with telephone payments
- To maintain clients’ and the Company’s confidentiality at all times.
- To fully comply with the Company Policy on Information Security and Acceptable Use
- To undertake all other duties as reasonably required and directed

Working Hours: The working hours will be 37.5 hours per week, Monday to Friday, 9am to 5pm, with an 30 minute lunch break.

Wages: National Minimum Wage will be paid, this will vary depending on age.

Holiday: 25 days holiday entitlement (plus bank holidays) will be paid each year, during the course of your apprenticeship.

Established since 1887, T.H March are perhaps best known for being the foremost Insurance Brokers to the UK jewellery trade, offering a wide range of products to suit the needs and requirements of thousands of retailers, designers, manufacturers, makers, collectors, repairers and wearers, who are all part of the UK’s diverse and vibrant jewellery scene.

But the company’s expertise doesn’t stop there because they also arrange a wide range of commercial and personal insurance products to suit the needs and requirements of all kinds of people and organisations.

Past Apprentices

T. H. March have previously supported and taken on many apprentices through Skills Group, most of which have now progressed onto higher level apprenticeships in Business Administration or Customer Service. Many apprentices have also gone onto Team Leading and Management qualifications.

The role is progressive and the successful candidate may be able to take on more responsibility and progress within the company following successful completion of their apprenticeship.

If you have the drive to succeed you are sure to have a long lasting career with them.

Skills Required

- To embrace and behave in line with TH March Values
- To comply with FCA Regulations
- To comply with the FCA's Treating Customers Fairly principle including:
- Acting in an honest and open manner at all times with both clients and the Company
- Acting with integrity by demonstrating fairness and impartiality
- Demonstrating a client focussed approach
- To ensure that business transactions are conducted in a way that is clear and straightforward
- To treat everyone with dignity and respect
- To enhance your role by undertaking appropriate training and personal development courses, as required

Personal Qualities

- Excellent customer service & IT skills and telephone manner
- Effective communication skills, both verbal and written
- Ability to gather and analyse information for the client and resolve problems
- Ability to identify and respond appropriately to an individual client's level of understanding
- Ability to identify and match products with client requirements
- Ability to persuade and influence others
- Ability to demonstrate, understanding and apply TH March values. These are embedded in all roles.

Prior Qualifications

The qualifications required are GCSE grades in English and Maths A*-C (9-4), or the equivalent grades.

The Apprenticeship in Level 2 Customer Service Practitioner consists of:

• Level 2 Customer Service Standard
• Functional Skills in Maths and English

You will attend monthly sessions as part of your off the job training throughout your apprenticeship. Most aspects of your training will be delivered on site by the employer, where you will gain all the skills, knowledge and experience to assist you in this role. Your duties will vary from day to day, and throughout your on site learning process you will work closely with experienced members of staff.

You will have regular visits every six to eight weeks from your designated assessor, who will help you and monitor your progress throughout your apprenticeship programme