St Stephens Bakery

St Stephens Bakery

£150 per week

Plymouth and Surrounding Areas

Customer Service Apprentice
Published: Jan 20, 2022
Ref: SSB001

St Stephens Bakery are looking to recruit a Customer Service Apprentice, based in Plympton, Plymouth.

Our bakery can get very busy, we will have queues on a daily basis and at peak times you will be having to work fast and handle multi tasks at a time. Serving customers quickly and efficiently is the priority during the lunchtime period so you will be dealing with customers face to face for most of your day.
You will also be stood on your feet for almost all of your day, there will be lifting and carrying of oven trays so you need to be physically fit.

The Apprentice’s Role:

The apprentice will be working in the shop. Key tasks include:

  • Assisting with morning set up and prep of salad/sandwich bar items
  • Displaying cakes and hot food items ready for sale
  • Assisting with telephone orders and website/delivery orders
  • Serving customers in the shop and using till system and card payment system
  • Cleaning and clearing as you go
  • Close & clean down at end of day
  • Taking daily photos & creating content for social media posts
  • Assisting with social media & email inquiries
  • Making barista level coffee- further accredited training with our coffee supplier (voyager coffee)
  • Assisting with the clearing & tidying of next door seating area

Working Hours:

30 hours a week. This will be between 7.30am to 4.30pm, over 5 days which will include a Saturday. Specific times and days will be discussed at interview.


£5 per hour with a set increase at 6 months and 12 months subject to performance reviews and key objectives being met.


28 days holiday entitlement (including bank holidays) will be paid each year, during the course of your apprenticeship.

St Stephens Bakery is our second-generation bakery, based on 'Ridgeway’ in the heart of Plympton, Plymouth.

Established in 2006, the bakery has been family run ever since and we've been proudly holding the reins from 2017. Whilst we have started to put our stamp on things, we strive to keep community values at the core of everything we do. As a result, we have been happily serving our town with fresh and tasty products for almost 15 years now. A truly independent business that is proud to be a part of the amazing Plymouth food scene.

Our Plympton bakery is pretty unique; on our first floor kitchen we prepare and bake every single day to ensure products are as fresh as possible. Items are then carried down the stairs and into the shop for sale. We offer a home delivery option through our website and are planning to re-open our unit next door to provide a self service seating area in 2022.

Our hope is that this person would like to continue working for us beyond their apprenticeship and become a fully integrated member of our team. This is why we pay above the minimum rate and offer pay incentives at set points. There is the opportunity in the future to branch off into different areas, like pastry & cake production, kitchen assistant roles, and even supervisor positions (subject to staffing needs).

Skills Required:

  • Ability to communicate confidently and effectively
  • Work well within a team
  • Work well under pressure
  • Multitasking
  • Use own initiative to find tasks during quieter periods

Personal Qualities:

  • Friendly and polite
  • Ability to work efficiently and at a quick pace.
  • Smart & presentable

Prior Qualifications

Due to the nature of the position, a GCSE pass grade in maths, English and ICT (or equivalent) would be an advantage.

The Apprenticeship in Customer Service Practitioner consists of:

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Functional Skills in Maths and English

You will attend monthly sessions as part of your off-the-job training throughout your apprenticeship. Most aspects of your training will be delivered on-site by the employer, where you will gain all the skills, knowledge and experience to assist you in this role. Your duties will vary from day to day, and throughout your on-site learning process you will work closely with experienced members of staff.

You will have regular visits every six to eight weeks from your designated assessor, who will help you and monitor your progress throughout your apprenticeship programme.

St Stephens Bakery, have their own in-house induction programme, barista training (Voyager Coffee), food safety training, first aid training, etc.

I just wanted to say the biggest thank you to Vanessa, my trainer. You have made my journey so much easier, I don’t know what I would have done without you. You have been amazing and helped me to achieve my qualification. You’ve guided me through every step of the way, I really appreciate it, Vanessa, you have been my rock.

Katie Shorland, Level 2 Hairdressing

I always struggled in school as I wasn’t very academic, so knew learning on the job would be a better option for me. I would find it difficult to get up for 9am but now I wake up and look forward to my day. I wanted to try a hair apprenticeship as I’ve always been interested in hairdressing, and by the end of the first week, I already loved it!

Jaimee Benson, Level 2 Hairdressing

I have developed a range of new skills through work including the technical, industry skills required for the job, to personal development such as ensuring I am always on time. The biggest change since leaving school is adjusting to the independence you gain from earning a salary. My advice to anyone thinking of doing an apprenticeship would be find what you like doing, and go for it!

Will Birch, Level 2 Bricklaying

Since starting the apprenticeship, I’ve become far more confident. In a classroom, you only interact with your classmates, but through working you develop your people skills as you interact with customers on a daily basis. At school, you are closely monitored and parented, however I am now more independent and feel grown up

Sam Collard, Level 2 Light Vehicle and Maintenance Repair

The most important thing I’ve learnt since leaving school is that there are other routes to success than just academia. I failed my GCSEs, as I never suited the school environment. Now though, I’m really enjoying my apprenticeship as I’ve discovered I learn more through hands-on practice.

Ben Freeman, Level 2 Carpentry

I would just like to thank you and your team for all the amazing work they do, you have provided me with the most invaluable experience which has helped to pave the way of my future. The work you do for young people is incredible!

Luke Kowalski, Teaching Assistant and former apprentice at Sir Robert Gefferys School