Sir Robert Geffery’s Pre-School

Sir Robert Geffery’s Pre-School

£168.35 per week

Saltash and Surrounding Areas

Level 2 Customer Service Apprentice
Published: May 31, 2022
Ref: SGR310522

Would you like to work in a small, but busy, office environment where two days are never the same? Sir Robert Geffery’s School is looking for a Level 2 Customer Service Apprentice to be a part of their friendly and supportive administrative team who work with the whole school community.

The post will be a full working week during school term time. The post will involve a range of administration tasks including:

  • Public facing duties – helping with parent, staff and pupil queries both in person and through telephone and email enquiries.
  • Welcoming and checking visitors to the school
  • Data entry and data management
  • General administration tasks such as filing, letter distribution, etc.
  • Checking and processing deliveries

Working Hours: You will be required to work Monday to Friday, 8:45am to 3:30pm, term time only.

Wages: £168.35 per week based on a 35 hour week. Term time only.

Holiday: 28 days holiday entitlement (including bank holidays) will be paid each year, during the course of your apprenticeship.

Sir Robert Geffery’s School is a village primary school in Landrake, 3 miles outside of Saltash.

It is a term-time only setting and encourages children to explore their creativity and emotional well being.

Past Apprentices

This employer is very keen to utilise the apprenticeship programme to recruit new long term staff. They have had apprentices in previous years, within their nursery.

Whilst you will initially be working towards a level 2 qualification, the employer has given assurances that if all factors allow, there may be an opportunity for an apprentice with the right skills to progress into a full time role within the company and a higher level qualification.

Skills Required

The employer is looking for someone with good communication skills, who is willing to join a busy team. They will need to have good timekeeping skills, be able to adhere to all of the settings policies and procedures and have a genuine interest in working with children and young people.

Personal Qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills. The successful candidate will need to be logical and be able to use their own initiative.

Prior Qualifications

Qualifications required for this role, include GCSE grades A*-E (9/2) in Maths and English or equivalent qualifications such as Functional Skills.

Additional Requirements

In order to be successful for this position, you will need to complete an enhanced Disclosure & Barring Service (DBS) check. This will be arranged by the employer after successfully completing the initial interview.

The Apprenticeship in Customer Service Practitioner consists of:

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Functional Skills in Maths and English

You will attend monthly sessions as part of your off-the-job training throughout your apprenticeship. Most aspects of your training will be delivered on-site by the employer, where you will gain all the skills, knowledge and experience to assist you in this role. Your duties will vary from day to day, and throughout your on-site learning process you will work closely with experienced members of staff.

You will have regular visits every six to eight weeks from your designated assessor, who will help you and monitor your progress throughout your apprenticeship programme.

I just wanted to say the biggest thank you to Vanessa, my trainer. You have made my journey so much easier, I don’t know what I would have done without you. You have been amazing and helped me to achieve my qualification. You’ve guided me through every step of the way, I really appreciate it, Vanessa, you have been my rock.

Katie Shorland, Level 2 Hairdressing

I always struggled in school as I wasn’t very academic, so knew learning on the job would be a better option for me. I would find it difficult to get up for 9am but now I wake up and look forward to my day. I wanted to try a hair apprenticeship as I’ve always been interested in hairdressing, and by the end of the first week, I already loved it!

Jaimee Benson, Level 2 Hairdressing

I have developed a range of new skills through work including the technical, industry skills required for the job, to personal development such as ensuring I am always on time. The biggest change since leaving school is adjusting to the independence you gain from earning a salary. My advice to anyone thinking of doing an apprenticeship would be find what you like doing, and go for it!

Will Birch, Level 2 Bricklaying

Since starting the apprenticeship, I’ve become far more confident. In a classroom, you only interact with your classmates, but through working you develop your people skills as you interact with customers on a daily basis. At school, you are closely monitored and parented, however I am now more independent and feel grown up

Sam Collard, Level 2 Light Vehicle and Maintenance Repair

The most important thing I’ve learnt since leaving school is that there are other routes to success than just academia. I failed my GCSEs, as I never suited the school environment. Now though, I’m really enjoying my apprenticeship as I’ve discovered I learn more through hands-on practice.

Ben Freeman, Level 2 Carpentry

I would just like to thank you and your team for all the amazing work they do, you have provided me with the most invaluable experience which has helped to pave the way of my future. The work you do for young people is incredible!

Luke Kowalski, Teaching Assistant and former apprentice at Sir Robert Gefferys School