Russell Worth Solicitors

Russell Worth Solicitors

£168.35 per week

Plymouth and Surrounding Areas

Level 2 Customer Service Apprentice
Published: Nov 23, 2022
Ref: RUS001

Russell Worth Solicitors are looking to recruit a Customer Service Apprentice. This challenging and rewarding position involves working as part of the New Client Team for one of the South West’s leading personal injury solicitors.

The Apprentice’s Role:

The apprentice will be working within the new client team where their responsibilities and duties will include:

  • Receiving and logging the details of new clients
  • Assess and vet new clients
  • Prepare initial paperwork and keep reports and records up to date
  • Provide a high standard of customer service
  • Maintain accuracy and confidentiality of all information and records

You will be part of a small team and report to your line manager.

Working Hours:

The role is 35 hours per week. You will be required to work three days 9am to 5pm, one day 11am to 7pm and one day 8.30am to 4.30pm, each day with an hour for lunch.


£168.35 per week. After successfully completing the initial training programme, the apprentice will be expected to work one half weekend day every 2 weeks which earns an additional £52.00 per shift worked, on top of the apprentice wage.


28 days holiday entitlement (including bank holidays) will be paid each year, during the course of your apprenticeship.

Russell Worth Solicitors specialise in all types of personal injury claim and have helped victims of accidents for many years. They are versed in many legal claims areas, some of which include:

  • Whiplash claims
  • Motorbike accident claims
  • Slips and trips
  • Car crash claims
  • Bicycle accident claims
  • Holiday accident claims
  • Work accident claim
  • Sports injury claims

Past Apprentice
Russell Worth have a long history of taking on and supporting apprentices. They are very keen and enthusiastic about welcoming another apprentice, who they hope will become a valued addition to the team.

Whilst you will initially be working towards a level 2 qualification, the employer has given assurances that if all factors allow, there may be an opportunity for an apprentice with the right skills to progress into a full time role within the company and a higher level qualification.

Skills Required:

The duties and responsibilities of the role will particularly suit someone with an interest in working within a large and successful Personal Injury Solicitors.

Desired professional skills include:

  • Excellent literacy and numeracy skills
  • Experience and confidence with using a variety of IT programmes and systems
  • Excellent attention to detail with an appreciation for discrepancies
  • A methodical, step by step approach
  • Excellent verbal and written communication skills
  • Confidence with working within a heavily regulated industry and performing duties in line with Data Protection and related legislation

Personal Qualities:

You will have a good degree of personal confidence as well as drive, focus and ambition, with a desire to embark on an apprenticeship which could ultimately lead to a rewarding and challenging career.

The successful apprentice will have a flexible and adaptable approach, with the ability to prioritise effectively and be able to multi task if necessary. You will have the ability to self-manage and take ownership for your own workload.

You will be able to effectively contribute to the work of the team and be able to shoulder your share of the day to day responsibilities
You will have a strong desire to develop your personal and professional skills to a very high standard.

Prior Qualifications

Due to the nature of the position, a GCSE pass grade in maths, English and ICT (or equivalent) would be an advantage.

The Apprenticeship in Customer Service Practitioner consists of:

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Functional Skills in Maths and English

You will attend monthly sessions as part of your off-the-job training throughout your apprenticeship. Most aspects of your training will be delivered on-site by the employer, where you will gain all the skills, knowledge and experience to assist you in this role. Your duties will vary from day to day, and throughout your on-site learning process you will work closely with experienced members of staff.

You will have regular visits every six to eight weeks from your designated assessor, who will help you and monitor your progress throughout your apprenticeship programme.

I just wanted to say the biggest thank you to Vanessa, my trainer. You have made my journey so much easier, I don’t know what I would have done without you. You have been amazing and helped me to achieve my qualification. You’ve guided me through every step of the way, I really appreciate it, Vanessa, you have been my rock.

Katie Shorland, Level 2 Hairdressing

I always struggled in school as I wasn’t very academic, so knew learning on the job would be a better option for me. I would find it difficult to get up for 9am but now I wake up and look forward to my day. I wanted to try a hair apprenticeship as I’ve always been interested in hairdressing, and by the end of the first week, I already loved it!

Jaimee Benson, Level 2 Hairdressing

I have developed a range of new skills through work including the technical, industry skills required for the job, to personal development such as ensuring I am always on time. The biggest change since leaving school is adjusting to the independence you gain from earning a salary. My advice to anyone thinking of doing an apprenticeship would be find what you like doing, and go for it!

Will Birch, Level 2 Bricklaying

Since starting the apprenticeship, I’ve become far more confident. In a classroom, you only interact with your classmates, but through working you develop your people skills as you interact with customers on a daily basis. At school, you are closely monitored and parented, however I am now more independent and feel grown up

Sam Collard, Level 2 Light Vehicle and Maintenance Repair

The most important thing I’ve learnt since leaving school is that there are other routes to success than just academia. I failed my GCSEs, as I never suited the school environment. Now though, I’m really enjoying my apprenticeship as I’ve discovered I learn more through hands-on practice.

Ben Freeman, Level 2 Carpentry

I would just like to thank you and your team for all the amazing work they do, you have provided me with the most invaluable experience which has helped to pave the way of my future. The work you do for young people is incredible!

Luke Kowalski, Teaching Assistant and former apprentice at Sir Robert Gefferys School