Russell Worth Solicitors

Russell Worth Solicitors are looking to recruit a Customer Service Apprentice. This challenging and rewarding position involves working as part of the New Client Team of one of the South West’s leading personal injury solicitors.

The Apprentice’s Role:

The apprentice will be working within the New Client Team where their responsibilities and duties will include:

With full training and a two week Induction to the company, you will be responsible for receiving and logging the details of new clients.
To assess and vet new clients.
To prepare initial paperwork and keep all reports up to date.
You will be part of a small team and report to your Line Manager.

Working Hours:

You will be working 35 hours week. Your shifts will vary 11-7, 08:30-4:30, 9-5. You will be added to the rota to work a half day on a weekend every other week. The weekend shift will be paid and discussed on interview.

Wages:

You will be paid £147.00 per week.

Holiday:

28 days holiday entitlement (including bank holidays) will be paid each year, during the course of your apprenticeship.

Contact Details:

If you have any queries please contact us on either this email address apprenticeships@skillsgroupuk.com or call us on 01752 332442.

Russell Worth Solicitors are a very well-known company that are passionate about the service they offer to their clients, and take great pride in delivering a very standard of customer satisfaction to all their clients. They deal with a lot of client’s personal claims such as serious injuries, road accidents, work claims industrial illness, slips and trips, product liability and other accidents.
The Russell Worth practice is authorised and regulated by the Solicitors Regulation Authority, and are members of the Law Societies Personal Injury Panel and the Association of Personal Injury Lawyers (APIL) so all their clients can be confident that they will have the very best legal advisors pursuing their claims.
They have gained the reputation over the years of dealing with every situation with empathy, using a very understanding and professional approach to all their clients’ situations.

Whilst you will initially be working towards a Level 3 qualification, the employer has given assurances that if all factors allow, there may be an opportunity for an apprentice with the right skills to progress into a full time role within the company

Skills Required:

The duties and responsibilities of the role will particularly suit someone with an interest in working within a large and successful Personal Injury Solicitors. Desired professional skills include:
Excellent general literacy and numeracy skills
Experience and confidence with using a variety of IT programmes and systems
Excellent attention to detail with an appreciation for discrepancies
A methodical, step by step approach
Excellent verbal and written communication skills
Confidence with working within a heavily regulated industry and performing duties in line with Data Protection and related legislation

Personal Qualities:

You will have a good degree of personal confidence as well as drive, focus and ambition, with a desire to embark on an apprenticeship which could ultimately lead to a rewarding and challenging career
You will have a flexible and adaptable approach, with the ability to prioritise effectively and be able to multi task if necessary
You will have the ability to self-manage and take ownership for your own workload
You will be able to effectively contribute to the work of the team and be able to shoulder your share of the day to day responsibilities
You will have a strong desire to develop your personal and professional skills to a very high standard

Prior Qualifications
Due to the nature of the position, a GCSE pass grade in maths, English and ICT (or equivalent) would be an advantage.

Customer Service Level 2
Functional Skills in Maths, English and ICT
Health and Safety Certificate
Emergency First Aid
Most aspects of your training will be delivered on site by the employer, where you will gain all the skills, knowledge and experience to assist you in this role. Your duties will vary from day to day, and throughout your onsite learning process you will work closely with experienced members of staff.
You will have regular visits every six to eight weeks from your designated assessor, who will help you and monitor your progress throughout your apprenticeship programme.