Roper James Solicitors

Roper James Solicitors

£129.00 per week

Plymouth and Surrounding Areas

Customer Service Apprentice
Published: Nov 08, 2021
Ref: ROP001

Roper James Solicitors is looking for a customer service apprentice to join their hardworking team in Saltash.

The Apprentice’s Role

The apprentice’s main focus will be as a receptionist, to meet and greet clients and complete some administrative tasks in their busy office in Fore Street, Saltash.

The successful applicant will be supporting fee earning staff with administrative tasks such as opening and closing files and updating database files such as the will store.

Working Hours: Your working hours will be 9am to 5pm, with an hour for lunch, minimum of 30 hours per week.

Wages: £129.00 per week. The position will pay the National Minimum Apprenticeship wage of £4.30 p/h.

Holiday: 28 days holiday entitlement (including bank holidays) will be paid each year, during the course of your apprenticeship.

Contact Details: If you have any queries please contact us on either this email address or call us on 01752 332442.

Roper James Solicitors were established in Plymouth in 2010 and since then have expanded into Saltash and Ivybridge. They are a modern, progressive and specialist Solicitors’ Practice specialising in Medical Negligence and all types of Personal Injury Claims, enhanced with professional, highly experienced and approachable Residential and Commercial Property, Wills and Probate, Family Law and Employment Law Departments.

Past Apprentices

This is the first time they have recruited an apprentice so is a great opportunity to make their mark on this fantastic employer.

After having completed the Customer Service Practitioner apprenticeship, suitable candidates will have the opportunity to train to become a Paralegal.

Skills Required

Good communication skills as you will need to interact with both clients and colleagues. Good telephone manner and attention to detail. Have a good level of IT skills including Microsoft Word, Excel and Outlook.

Personal Qualities

Warm personality and approachable, with an ability to ask open questions to establish the clients' needs.

Prior Qualifications

No formal qualifications required for this role, but the successful applicant must be competent in Maths, English and IT.

This Apprenticeship includes:

  • Level 2 Customer Service Practitioner Standard
  • Maths and English Functional Skills

As part of the apprenticeship programme, attendance is required at our Skills Group training centre. This is usually twice monthly. All other aspects of the qualification will be delivered on-site by the employer. You will have regular visits from your designated Skills Group assessor, who will monitor your progress during your apprenticeship training.

Whilst at the Skills Group training centre, you will learn the necessary skills and gain experience to help you throughout your role. Part of your training will be knowledge and theory based, with support sessions to help you with your project.

I just wanted to say the biggest thank you to Vanessa, my trainer. You have made my journey so much easier, I don’t know what I would have done without you. You have been amazing and helped me to achieve my qualification. You’ve guided me through every step of the way, I really appreciate it, Vanessa, you have been my rock.

Katie Shorland, Level 2 Hairdressing

I always struggled in school as I wasn’t very academic, so knew learning on the job would be a better option for me. I would find it difficult to get up for 9am but now I wake up and look forward to my day. I wanted to try a hair apprenticeship as I’ve always been interested in hairdressing, and by the end of the first week, I already loved it!

Jaimee Benson, Level 2 Hairdressing

I have developed a range of new skills through work including the technical, industry skills required for the job, to personal development such as ensuring I am always on time. The biggest change since leaving school is adjusting to the independence you gain from earning a salary. My advice to anyone thinking of doing an apprenticeship would be find what you like doing, and go for it!

Will Birch, Level 2 Bricklaying

Since starting the apprenticeship, I’ve become far more confident. In a classroom, you only interact with your classmates, but through working you develop your people skills as you interact with customers on a daily basis. At school, you are closely monitored and parented, however I am now more independent and feel grown up

Sam Collard, Level 2 Light Vehicle and Maintenance Repair

The most important thing I’ve learnt since leaving school is that there are other routes to success than just academia. I failed my GCSEs, as I never suited the school environment. Now though, I’m really enjoying my apprenticeship as I’ve discovered I learn more through hands-on practice.

Ben Freeman, Level 2 Carpentry

I would just like to thank you and your team for all the amazing work they do, you have provided me with the most invaluable experience which has helped to pave the way of my future. The work you do for young people is incredible!

Luke Kowalski, Teaching Assistant and former apprentice at Sir Robert Gefferys School