Porteous Groundworks Ltd

Porteous Groundworks Ltd

£4.81 per hour

Plymouth and Surrounding Areas

Customer Service Apprentice
Published: Mar 01, 2023
Ref: MS01032023

Based in the South West, Porteous Groundworks Ltd, focus on delivering a complete and professional service; specialising in all aspects of Groundworks and Civil Engineering. Drawing on over a decade of experience in this industry, our management and teams, have worked for some of the most renowned companies in the region. Through our skills, we are able to offer a complete package, taking you from field to finish product.

The Apprentices Role

Porteous Groundworks are looking for a Business administration apprentice who would be able to assist us the team with all office tasks and join their current administrative staff. This role includes answering the telephone, booking appointments, adding data entry onto our customer management system, occasionally dealing with customers face to face, typing quotes / orders and providing general administrative support for the company.

Full training will be given on our systems and there will always be someone in the office to help and show you how the systems and procedures work in the business.

There are always people on site and in the office to help and show you how the systems and procedures work in the business.

Working Hours: Your working hours will be between Monday to Friday, 8am – 5pm with exact timings to be confirmed with the employer.

Wages: Hourly wage would be national minimum apprenticeship wage of £4.81 to begin with and then to be reviewed periodically based on performance.

Holiday: 25 days holiday entitlement (plus bank holidays) will be paid each year, during the course of your apprenticeship.

We pride ourselves on delivering a professional, correct and punctual service – ‘a job done right, first time’. Using the latest machinery and technology, we ensure our teams are working proficiently and to the highest standard at all times. Leaving nothing to chance, our staff are also ensured of the highest levels and most up to date training, to ensure the companies skill sets are constantly maintained.

Our services include: All types of groundworks (roads, deep drainage, foundations and right up to finishings), Bulk excavations, in-situ concrete, remedial works. Our works are not limited to the above.

Prior Apprentices

They are a highly motivated skilled team and have a history of supporting apprentices through the ranks in varying areas within the company.

If you are the right candidate there is potential to build a career path with Porteous Groundworks within different departments.

Skills Required

Great time-keeping and reliability are essential within this role. Being a great communicator and able to be trusted working in a busy team but also independently is key. The successful applicant will have a strong desire to grow and develop, be very proactive and eager to succeed in such a role.

Must be computer literate and familiar with Microsoft word & Excel.

Personal Qualities

You will be friendly and approachable, willing to ask relevant questions and work well within the team and individually. You will have a trustworthy and honest nature and be confident in a friendly work environment. Will need to presentable and tidy. Have good organisational skills, be punctual and be able to use self-initiative.

Prior Qualifications

The required qualifications the employer is looking for GCSE Maths and English at Grade C or above (or equivalent). ICT Skills and/or GCSE would be advantageous.

The Apprenticeship in Business Administration consists of:

  • Level 3 Business Administration Apprenticeship Standard
  • Functional Skills in Maths and English

You will attend monthly sessions as part of your off-the-job training throughout your apprenticeship. Most aspects of your training will be delivered on-site by the employer, where you will gain all the skills, knowledge and experience to assist you in this role. Your duties will vary from day to day, and throughout your on-site learning process you will work closely with experienced members of staff.

You will have regular visits every six to eight weeks from your designated assessor, who will help you and monitor your progress throughout your apprenticeship programme.

I just wanted to say the biggest thank you to Vanessa, my trainer. You have made my journey so much easier, I don’t know what I would have done without you. You have been amazing and helped me to achieve my qualification. You’ve guided me through every step of the way, I really appreciate it, Vanessa, you have been my rock.

Katie Shorland, Level 2 Hairdressing

I always struggled in school as I wasn’t very academic, so knew learning on the job would be a better option for me. I would find it difficult to get up for 9am but now I wake up and look forward to my day. I wanted to try a hair apprenticeship as I’ve always been interested in hairdressing, and by the end of the first week, I already loved it!

Jaimee Benson, Level 2 Hairdressing

I have developed a range of new skills through work including the technical, industry skills required for the job, to personal development such as ensuring I am always on time. The biggest change since leaving school is adjusting to the independence you gain from earning a salary. My advice to anyone thinking of doing an apprenticeship would be find what you like doing, and go for it!

Will Birch, Level 2 Bricklaying

Since starting the apprenticeship, I’ve become far more confident. In a classroom, you only interact with your classmates, but through working you develop your people skills as you interact with customers on a daily basis. At school, you are closely monitored and parented, however I am now more independent and feel grown up

Sam Collard, Level 2 Light Vehicle and Maintenance Repair

The most important thing I’ve learnt since leaving school is that there are other routes to success than just academia. I failed my GCSEs, as I never suited the school environment. Now though, I’m really enjoying my apprenticeship as I’ve discovered I learn more through hands-on practice.

Ben Freeman, Level 2 Carpentry

I would just like to thank you and your team for all the amazing work they do, you have provided me with the most invaluable experience which has helped to pave the way of my future. The work you do for young people is incredible!

Luke Kowalski, Teaching Assistant and former apprentice at Sir Robert Gefferys School