Level 3 Business Admin Apprentice
Published: Oct 25, 2022
MSB Property Services Group are looking for a Level 3 Business Administration Apprentice to provide clerical/administrative/financial support, under the direction/instruction of senior staff. The individual will work closely with their office manager Samantha and Office administrator Katie. They will learn their IT system Epix, how to input job enquirers, answering phone calls, working with their external team of operatives, booking work appointments and assist in the day to day running of the office.
The Apprentice’s Role
The job involves working from instructions but making minor decisions involving the use of initiative. Problems are referred to a supervisor / manager. Little close supervision is necessary beyond that provided by working arrangements and methods. Maintaining a positive and friendly company image by acting as the first point of contact for visitors, customers, and other interested parties in person, online and via telephone will also be a big part of the role.
The post is predominately office based with limited requirements for lifting and carrying files, boxes and other general office items as well as standing and walking within the school environment.
Concentration required for periods of up to two hours at a time with some work-related pressure due to conflicting demands from telephone calls and personal callers.
Working Hours: 40 hours per week. The hours are 9:00am and 5:00pm Mon-Fri.
Wages: Depending on past experience, MSB can offer a rate of £5.00-£7.00 per hour.
Holiday: 22 days holiday entitlement (plus 8 bank holiday days) will be paid each year, during the course of your apprenticeship.
MSB has been growing and progressing in both size and reputation for the last 7 years. Originally starting as a 2 people operation, they have now expanded to employ 18 full time team members.
A full-time job will be offered to the right candidate on completion of their apprenticeship.
The Apprenticeship consists of:
You will attend monthly sessions as part of your off the job training throughout your apprenticeship. Most aspects of your training will be delivered on site by the employer, where you will gain all the skills, knowledge and experience to assist you in this role. Your duties will vary from day to day, and throughout your on site learning process you will work closely with experienced members of staff.
You will have regular visits every six to eight weeks from your designated assessor, who will help you and monitor your progress throughout your apprenticeship programme
Business Administration Apprentice
Customer Service Apprentice
Level 2 Customer Service Apprentice
I just wanted to say the biggest thank you to Vanessa, my trainer. You have made my journey so much easier, I don’t know what I would have done without you. You have been amazing and helped me to achieve my qualification. You’ve guided me through every step of the way, I really appreciate it, Vanessa, you have been my rock.
I always struggled in school as I wasn’t very academic, so knew learning on the job would be a better option for me. I would find it difficult to get up for 9am but now I wake up and look forward to my day. I wanted to try a hair apprenticeship as I’ve always been interested in hairdressing, and by the end of the first week, I already loved it!
I have developed a range of new skills through work including the technical, industry skills required for the job, to personal development such as ensuring I am always on time. The biggest change since leaving school is adjusting to the independence you gain from earning a salary. My advice to anyone thinking of doing an apprenticeship would be find what you like doing, and go for it!
Since starting the apprenticeship, I’ve become far more confident. In a classroom, you only interact with your classmates, but through working you develop your people skills as you interact with customers on a daily basis. At school, you are closely monitored and parented, however I am now more independent and feel grown up
The most important thing I’ve learnt since leaving school is that there are other routes to success than just academia. I failed my GCSEs, as I never suited the school environment. Now though, I’m really enjoying my apprenticeship as I’ve discovered I learn more through hands-on practice.
I would just like to thank you and your team for all the amazing work they do, you have provided me with the most invaluable experience which has helped to pave the way of my future. The work you do for young people is incredible!