Mortgages Explained Ltd

Mortgages Explained are looking for a Level 3 Business Administration Apprentice to provide administrative/financial support under the direction/instruction of senior staff. They will learn the company’s systems, be a part of administration, answering phone calls, work with their external team of specialists, book work appointments and assist in the day-to-day running of the office. Mortgages Explained have had apprentices with them before, and they are an experienced company that relishes working with individuals to provide them with a future career. They started in 2007 dealing with mortgages, life protection and household insurance and now also work alongside specialists providing pension and investment advice.

The Apprentice’s Role

The job involves working from instructions but also making decisions involving the use of initiative to help improve current working procedures and create new systems of working to help improve the business further. Problems are referred to a supervisor/manager. Little supervision is necessary beyond the initial training provided by working arrangements and methods. Maintaining a positive and friendly company image by acting as the first point of contact for administration needs, customers, and other interested parties in person, online and via telephone will also be a big part of the role.

Duties include

• Assist the Office Manager and Directors of the Company in the day to day running of the business
• To take all applications and administer to completion
• To coordinate mortgage, household, and life policies to ensure policies are ready to issue on exchange of contracts
• To regularly update all parties (especially the client) on key developments throughout the application process
• To regularly chase Lenders, Solicitors, clients, and Doctors for all outstanding items
• Control business pipeline
• Input and control of Microsoft Outlook including tasking redemption dates etc
• Answering the telephone, making calls, and receiving clients into the office
• Greeting clients into the office when necessary
• Any other work-related task as may be required from time to time

The post is predominately office based, with limited requirements for lifting and carrying files, boxes and other general office items.

Working Conditions

Concentration is required whilst working in the office environment, and the individual will need to be able to work under a bit of pressure whilst dealing with enquiries and the relevant teams on different matters.

Working Hours: 35 hours per week. The hours would be discussed and between Monday-Friday.

Wages: The wage would be £4.81 per hour and based on a 35 hour week this would be £168.35 per week.

Holiday: 20 days holiday entitlement (plus 8 bank holiday days) will be paid each year during the course of your apprenticeship.

At Mortgages Explained we pride ourselves on our ability to provide an exceptional level of service and tailor the most suitable mortgage to meet your needs and budget.

Buying/selling and arranging a mortgage can be an extremely stressful process, our Mortgage Advisers and Administrators will not only arrange your new mortgage but will provide support to you throughout the entire process and beyond.

A full-time job will be offered to the right candidate on completion of their apprenticeship for either an administrator or should the candidate wish they can do further training to become a mortgage advisor.

Skills Required

• To work in a safe, efficient, and professional manner at all times.
• To assist the office staff with sales, daily administration tasks and invoices.
• To learn how to promote and to continue to promote the excellence required by the company.
• To work as directed by the managing director & any other senior management
• To assist with all administration with regards to Health & Safety.
• Excellent verbal and written communication skills
• To assist with all administration with regards to Health & Safety.
• To contact clients, suppliers, and any other representatives to arrange meetings, visits & deliveries.
• Basic numeracy and literacy skills are required (Functional Skills provided by Skills Group if required)

The Apprenticeship consists of:

• Level 3 Business Administration Standard
• Functional Skills in Maths and English

You will attend monthly sessions as part of your off the job training throughout your apprenticeship. Most aspects of your training will be delivered on site by the employer, where you will gain all the skills, knowledge and experience to assist you in this role. Your duties will vary from day to day, and throughout your on site learning process you will work closely with experienced members of staff.

You will have regular visits every six to eight weeks from your designated assessor, who will help you and monitor your progress throughout your apprenticeship programme