£156.00 per week

Plymouth and Surrounding Areas

Customer Service Apprentice
Published: Sep 09, 2019
Ref: LM664RB

Our fast-growing online business is offering an exciting new opportunity for an apprentice to join our team, to learn and assist our current customer service manager as we continue to expand.

The Apprentice’s Role

The successful candidate will be required to embrace our commitments in providing a professional and high-quality level of service in line with our ethos, that customer service is paramount to us as a small family business and we will always go out of our way to keep our customers happy.

Tasks will include, telephone answering, replying to an array of customer questions and queries, with a small amount of invoicing and filing.

Working Hours: Monday – Friday 8.30am-4.30pm, 40 hours – This is flexible if using public transport

Wages: £156.00 per week, based on a 40 hour week. Any overtime above the 40 hours per week, will be paid at the appropriate national minimum wage depending on age.

Holiday: 28 days holiday entitlement (including bank holidays) will be paid each year, during the course of your apprenticeship.

Contact Details: If you have any queries please contact us on either this email address or call us on 01752 332442.

Founded in 2014 and situated in a beautiful area on the southern edge of Dartmoor National Park in Devon – hence the name LiveMoor. We provide high quality waxes and affordable arts and craft materials.

Once you are fully trained, a permanent position will be considered and wage review may be offered.

Skills Required

Apprentice will need to be organised with excellent attention to detail. Being confident in using a variety of IT programmes, including Microsoft Word and Outlook. Full training will be given to use all software.

The successful candidate be required to have excellent communication skills both written and verbal. They will be a constant liaison with our customers, both online and by phone. They will also require an understanding of data protection and customer confidentiality.

Personal Qualities

Good communication skills, Patience, Honesty, IT literate, A good work ethic, Flexibility, Eager to learn new skills, Ability to work in harmony with co-workers, Professionalism, Discreetness and Confidentiality

Prior Qualifications

GCSE Maths, English and IT.

The Apprenticeship in Level 2 Customer Services consists of:

Level 2 Customer Service Standard
Functional Skills in Maths and English

You will attend monthly sessions as part of your off the job training throughout your apprenticeship. Most aspects of your training will be delivered on site by the employer, where you will gain all the skills, knowledge and experience to assist you in this role. Your duties will vary from day to day, and throughout your on site learning process you will work closely with experienced members of staff.

You will have regular visits every six to eight weeks from your designated assessor, who will help you and monitor your progress throughout your apprenticeship programme.

I always struggled in school as I wasn’t very academic, so knew learning on the job would be a better option for me. I would find it difficult to get up for 9am but now I wake up and look forward to my day. I wanted to try a hair apprenticeship as I’ve always been interested in hairdressing, and by the end of the first week, I already loved it!

Jaimee Benson, Level 2 Hairdressing

I have developed a range of new skills through work including the technical, industry skills required for the job, to personal development such as ensuring I am always on time. The biggest change since leaving school is adjusting to the independence you gain from earning a salary. My advice to anyone thinking of doing an apprenticeship would be find what you like doing, and go for it!

Will Birch, Level 2 Bricklaying

Since starting the apprenticeship, I’ve become far more confident. In a classroom, you only interact with your classmates, but through working you develop your people skills as you interact with customers on a daily basis. At school, you are closely monitored and parented, however I am now more independent and feel grown up

Sam Collard, Level 2 Light Vehicle and Maintenance Repair

The most important thing I’ve learnt since leaving school is that there are other routes to success than just academia. I failed my GCSEs, as I never suited the school environment. Now though, I’m really enjoying my apprenticeship as I’ve discovered I learn more through hands-on practice.

Ben Freeman, Level 2 Carpentry

I would just like to thank you and your team for all the amazing work they do, you have provided me with the most invaluable experience which has helped to pave the way of my future. The work you do for young people is incredible!

Luke Kowalski, Teaching Assistant and former apprentice at Sir Robert Gefferys School