Customer Service Apprentice
Published: Jul 29, 2020
Jules Studio are looking to take on a Customer Service Apprentice to join their team in Plymouth.
The Apprentice’s Role
As Salon Receptionist you will be required to provide a warm, friendly and professional welcome to all telephone enquiries and walk in clients.
As first point of contact in the salon, your focus will be on ensuring our clients receive the best possible service. You will be expected to provide a professional, efficient and friendly reception service and enjoy making a difference to every person who walks through our doors. You will be booking appointments, general day to day salon duties: i.e. attending to clients needs, making coffees/teas etc, keeping the salon tidy and assisting the rest of the team where required. We are looking for someone with good social and communication skills, who is enthusiastic , keen to learn, and will enjoy working with the rest of the team in the friendly, vibrant atmosphere that our salon creates.
Working Hours: You will be working 30+ hours per week, over 5days, between Monday – Saturday. The salon is open for one late night per week until 8.00pm. Shift pattern will be arranged at the start of the apprenticeship.
Wages: £145.25 per week, based on a 30+ hour week. Any overtime above the 40 hours per week, will be paid at the appropriate national minimum wage depending on age.
Holiday: 28 days holiday entitlement (including bank holidays) will be paid each year, during the course of your apprenticeship.
Contact Details: If you have any queries please contact us on either this email address email@example.com or call us on 01752 332442.
This is a modern salon with a friendly environment and has a fresh new look with the original, professional, talented staff who are happy to help and advise all clients.
The salon offers clients a relaxed environment where they can be confident that the highly trained staff are passionate about achieving total client satisfaction. Whether a classic cut or something more Avant-garde, the team are happy to offer advice on all aspects of hairdressing.
On completion of your Level 2 qualification, the opportunity the progress onto a Level 3 in Business Administration may be available for the right candidate.
You will need a mature approach when handling confidential client information and good verbal and written communication skills, some knowledge and confidence in using IT applications is desirable, effective keyboard skills, confidence in using the telephone and the ability to work as part of a busy team.
Building good relationships with clients is a vital part of a successful business, and as the salons first point of contact excellent interpersonal skills are required. You will need to have good organisational skills, be of smart appearance and have a friendly, outgoing personality. You will need to be keen to learn, have an enthusiastic approach to work and be an effective team member.
GCSE pass grades (A – C) in both Maths and English. ICT previous experience would also be an advantage but not essential.
The Apprenticeship in Customer Service consists of:
•Level 2 Customer Service Practitioner
•Functional Skills in Maths and English
You will have to attend monthly diploma sessions throughout the first 8 months of your apprenticeship to gain knowledge and skills to apply to your placement. Most aspects of your training will be delivered on-site by the employer, where you will gain all the skills, knowledge and experience to assist you in this role. Your duties will vary from day to day, and throughout your on-site learning process you will work closely with experienced members of staff.
You will have regular visits every six to eight weeks from your designated assessor, who will help you and monitor your progress throughout your apprenticeship programme.
I just wanted to say the biggest thank you to Vanessa, my trainer. You have made my journey so much easier, I don’t know what I would have done without you. You have been amazing and helped me to achieve my qualification. You’ve guided me through every step of the way, I really appreciate it, Vanessa, you have been my rock.
I always struggled in school as I wasn’t very academic, so knew learning on the job would be a better option for me. I would find it difficult to get up for 9am but now I wake up and look forward to my day. I wanted to try a hair apprenticeship as I’ve always been interested in hairdressing, and by the end of the first week, I already loved it!
I have developed a range of new skills through work including the technical, industry skills required for the job, to personal development such as ensuring I am always on time. The biggest change since leaving school is adjusting to the independence you gain from earning a salary. My advice to anyone thinking of doing an apprenticeship would be find what you like doing, and go for it!
Since starting the apprenticeship, I’ve become far more confident. In a classroom, you only interact with your classmates, but through working you develop your people skills as you interact with customers on a daily basis. At school, you are closely monitored and parented, however I am now more independent and feel grown up
The most important thing I’ve learnt since leaving school is that there are other routes to success than just academia. I failed my GCSEs, as I never suited the school environment. Now though, I’m really enjoying my apprenticeship as I’ve discovered I learn more through hands-on practice.
I would just like to thank you and your team for all the amazing work they do, you have provided me with the most invaluable experience which has helped to pave the way of my future. The work you do for young people is incredible!