Drakes Den

Drakes Den

£129.00 per week

Plymouth and Surrounding Areas

Customer Service Apprentice
Published: Nov 03, 2021
Ref: DRA002

Due to the success of their last apprentice, Drakes Den Soft Play Centre are looking for another highly motivated and enthusiastic Customer Service Apprentice to join their busy team in Estover, Plymouth.

The Apprentice’s Role

As an Customer Service Assistant, some roles and responsibilities of your job would be;

  • Checking guests into the centre.
  • Taking food and drink orders.
  • Taking cash and card payments with attention to detail.
  • Assist with deliveries, stock monitoring and rotation.
  • Providing table service in a friendly and professional manner.

Working Hours: Your working hours will be discussed in interview. Minimum of 30 hours per week.

Wages: £129.00 per week. The position will pay the National Minimum Apprenticeship wage of £4.30 p/h.

Holiday: 28 days holiday entitlement (including bank holidays) will be paid each year, during the course of your apprenticeship.

Contact Details: If you have any queries please contact us on either this email address apprenticeships@skillsgroupuk.com or call us on 01752 332442.

Drakes Den is Plymouth’s Award Winning Soft Play Centre, located in Estover, near the Wrigleys Roundabout. Drakes Den is a family run centre for families of Plymouth and beyond.

Past Apprentices

Drakes Den have supported apprentices before and currently have another apprentice working in their team.

On completion of your level 2 apprenticeship, you will have the opportunity to progress to full time employment and become an invaluable asset to the organisation.

Skills Required

  • Flexibility
  • Ability to prioritise tasks
  • Interpersonal communication
  • Passionate about working in a busy environment and joining their friendly team
  • Show initiative and enthusiasm

Personal Qualities

  • Warm and caring
  • Friendly disposition
  • Confident
  • Able to communicate with guests and staff effectively
  • Good organisational skills
  • Self motivated
  • Team Player

Prior Qualifications

No previously qualifications are needed for this position.

This Apprenticeship includes:

  • Level 2 Customer Service Practitioner Standard
  • Maths and English Functional Skills

As part of the apprenticeship programme, attendance is required at our Skills Group training centre. This is usually twice monthly. All other aspects of the qualification will be delivered on-site by the employer. You will have regular visits from your designated Skills Group assessor, who will monitor your progress during your apprenticeship training.

Whilst at the Skills Group training centre, you will learn the necessary skills and gain experience to help you throughout your role. Part of your training will be knowledge and theory based, with support sessions to help you with your project.

I just wanted to say the biggest thank you to Vanessa, my trainer. You have made my journey so much easier, I don’t know what I would have done without you. You have been amazing and helped me to achieve my qualification. You’ve guided me through every step of the way, I really appreciate it, Vanessa, you have been my rock.

Katie Shorland, Level 2 Hairdressing

I always struggled in school as I wasn’t very academic, so knew learning on the job would be a better option for me. I would find it difficult to get up for 9am but now I wake up and look forward to my day. I wanted to try a hair apprenticeship as I’ve always been interested in hairdressing, and by the end of the first week, I already loved it!

Jaimee Benson, Level 2 Hairdressing

I have developed a range of new skills through work including the technical, industry skills required for the job, to personal development such as ensuring I am always on time. The biggest change since leaving school is adjusting to the independence you gain from earning a salary. My advice to anyone thinking of doing an apprenticeship would be find what you like doing, and go for it!

Will Birch, Level 2 Bricklaying

Since starting the apprenticeship, I’ve become far more confident. In a classroom, you only interact with your classmates, but through working you develop your people skills as you interact with customers on a daily basis. At school, you are closely monitored and parented, however I am now more independent and feel grown up

Sam Collard, Level 2 Light Vehicle and Maintenance Repair

The most important thing I’ve learnt since leaving school is that there are other routes to success than just academia. I failed my GCSEs, as I never suited the school environment. Now though, I’m really enjoying my apprenticeship as I’ve discovered I learn more through hands-on practice.

Ben Freeman, Level 2 Carpentry

I would just like to thank you and your team for all the amazing work they do, you have provided me with the most invaluable experience which has helped to pave the way of my future. The work you do for young people is incredible!

Luke Kowalski, Teaching Assistant and former apprentice at Sir Robert Gefferys School