D&R Design

D&R Design

£264 - £310 per week

Exeter and Surrounding Areas

Customer Service Apprentice
Published: Aug 20, 2019
Ref: DR1234RB

D&R Design are looking to take on a Customer Service Apprentice to work within their office in Exeter.

The Apprentice’s Role

Working as part of a busy team, this is a multi-faceted role in which you will be required to provide administrative, business and customer support in all areas. Dealing with the public, architects, interiors designers and project managers, you will need to have good interpersonal, presentation, organisational and communication skills. It is essential that you have a keen eye for detail.

Responsibilities and Duties will include:

 Initial telephone enquiries – answering incoming calls and directing them on as required.
 Order inputting onto system.
 Registering orders for insurance and guarantees.
 Ordering miscellaneous stock items and stock control.
 Completing Sub-contractor Pre-tender forms.
 Organising and recording training and compliance for installers (Health & Safety, PAT testing Scaffolding etc.
 Following up quotes.

Working Hours: Monday to Friday, 9am-5pm, 37.5 hours per week with a half an hour lunch break.

Wages: £15,000 to £18,500, depending on experience.

Holiday: 28 days holiday entitlement (including bank holidays) will be paid each year, during the course of your apprenticeship.

Contact Details: If you have any queries please contact us on either this email address apprenticeships@skillsgroupuk.com or call us on 01752 332442

D&R Design are based in Exeter and established in 2009, they are a leading independent specialist Crittall Steel
window and door installers, supplying to the public and trade covering new build, extensions and replacements throughout the UK.

On completion of your Level 2 Customer Service Standard, you will be able to progress onto a higher Business Administration qualification within the company.

Skills Required:

Computer literate including Microsoft word and excel.

Excellent organizational skill, able to prioritise work, work to deadlines, work under pressure and use initiative to solve problems that may arise.

Personal Qualities:

To be able to work to a high level of accuracy.
Excellent communication and customer service skills
Ability to work under own initiative and as part of a busy team

Prior Qualifications:

To have (ideally) a minimum 1 Year administrative experience.

The Apprenticeship in Customer Service will include:

• Level 2 Customer Service Practitioner Standard
• Functional Skills in Maths and English

As part of the apprenticeship programme, attendance is required at our Skills Group training centre once a month. All other aspects of the qualification will be delivered on-site by the employer.

Whilst at the Skills Group training centre, you will learn the necessary skills and gain experience to help you throughout your role. Part of your training will be knowledge and theory based, whilst the rest will be practical. Learning additional skills will benefit you on returning to the employer.

I always struggled in school as I wasn’t very academic, so knew learning on the job would be a better option for me. I would find it difficult to get up for 9am but now I wake up and look forward to my day. I wanted to try a hair apprenticeship as I’ve always been interested in hairdressing, and by the end of the first week, I already loved it!

Jaimee Benson, Level 2 Hairdressing

I have developed a range of new skills through work including the technical, industry skills required for the job, to personal development such as ensuring I am always on time. The biggest change since leaving school is adjusting to the independence you gain from earning a salary. My advice to anyone thinking of doing an apprenticeship would be find what you like doing, and go for it!

Will Birch, Level 2 Bricklaying

Since starting the apprenticeship, I’ve become far more confident. In a classroom, you only interact with your classmates, but through working you develop your people skills as you interact with customers on a daily basis. At school, you are closely monitored and parented, however I am now more independent and feel grown up

Sam Collard, Level 2 Light Vehicle and Maintenance Repair

The most important thing I’ve learnt since leaving school is that there are other routes to success than just academia. I failed my GCSEs, as I never suited the school environment. Now though, I’m really enjoying my apprenticeship as I’ve discovered I learn more through hands-on practice.

Ben Freeman, Level 2 Carpentry

I would just like to thank you and your team for all the amazing work they do, you have provided me with the most invaluable experience which has helped to pave the way of my future. The work you do for young people is incredible!

Luke Kowalski, Teaching Assistant and former apprentice at Sir Robert Gefferys School