Business Computing and Network Services (BCNS)

Business Computing and Network Services (BCNS)

£6.00 per hour

South Brent

Level 3 Business Admin Apprentice
Published: Nov 17, 2022
Ref: MS14112022

Business Computing and Network Services (BCNS) are looking for a Level 3 Business Administration Apprentice to provide clerical/administrative/financial support under the direction/instruction of senior staff. The individual will work closely with the managing director to create processes and become a pivotal part of the company. They will learn the company’s systems, be the main point of administration, answer phone calls, work with their external team of specialists, book work appointments and assist in the day-to-day running of the office. BCNS have had apprentices with them before, and they are an experienced company that relishes working with individuals to provide them with a future career.

The Apprentice’s Role

The job involves working from instructions but also making decisions involving the use of initiative to help improve current working procedures and create new systems of working to help improve the business further. Problems are referred to a supervisor/manager. Little supervision is necessary beyond the initial training provided by working arrangements and methods. Maintaining a positive and friendly company image by acting as the first point of contact for administration needs, customers, and other interested parties in person, online and via telephone will also be a big part of the role.

Duties include

  • General administration duties, answering routine telephone enquiries
  • Maintenance of computerised records using our CRM systems
  • Routine financial administration under the direction of the Senior Administrator
  • Supporting the sales team and dealing with suppliers
  • Providing quotes for clients and chasing up orders
  • Be the main link between the sales and the technical teams
  • Support marketing activities and monitor the company’s social media channels
  • To learn how to promote the excellence required by the company
  • Undertake other duties as directed and commensurate with the grading of the role

The post is predominately office based, with limited requirements for lifting and carrying files, boxes and other general office items.

Working Conditions

Concentration is required whilst working in the office environment, and the individual will need to be able to work under a bit of pressure whilst dealing with enquiries and the relevant teams on different matters.

Working Hours: 40 hours per week. The hours are 9:00 am and 5:00 pm Mon-Fri with a 1-hour unpaid lunch break.

Wages: BCNS are happy to offer £6.00 per hour, which exceeds the current apprenticeship wage. This will also be reviewed at 9 months with views to potentially increase further.

Holiday: 20 days holiday entitlement (plus 8 bank holiday days) will be paid each year during the course of your apprenticeship.

Business Computing and Network Services understands that no two organisations are the same. This means no two IT solutions will be the same. That’s why we offer our clients tailor-made technology solutions designed to eliminate technical issues and give you a more reliable IT experience.

We have been in business since 1999, but our experience goes back much further. All the IT engineers at BCNS have spent many years working in businesses, colleges, and other places, which has allowed them to gain a thorough understanding of what is needed in each and every industry. We understand first-hand the issues you face every day, and the systems best suited to your needs.

A full-time job will be offered to the right candidate on completion of their apprenticeship.

Skills Required

  • To work in a safe, efficient, and professional manner at all times.
  • To assist the office staff with sales, daily administration tasks and invoices.
  • To learn how to promote and to continue to promote the excellence required by the company.
  • To work as directed by the managing director & any other senior management
  • To assist with all administration with regards to Health & Safety.
  • Excellent verbal and written communication skills
  • To assist with all administration with regards to Health & Safety.
  • To contact clients, suppliers, and any other representatives to arrange meetings, visits & deliveries.
  • Basic numeracy and literacy skills are required (Functional Skills provided by Skills Group if required)

The Apprenticeship consists of:

  • Level 3 Business Administration Standard
  • Functional Skills in Maths and English

You will attend monthly sessions as part of your off the job training throughout your apprenticeship. Most aspects of your training will be delivered on site by the employer, where you will gain all the skills, knowledge and experience to assist you in this role. Your duties will vary from day to day, and throughout your on site learning process you will work closely with experienced members of staff.

You will have regular visits every six to eight weeks from your designated assessor, who will help you and monitor your progress throughout your apprenticeship programme

I just wanted to say the biggest thank you to Vanessa, my trainer. You have made my journey so much easier, I don’t know what I would have done without you. You have been amazing and helped me to achieve my qualification. You’ve guided me through every step of the way, I really appreciate it, Vanessa, you have been my rock.

Katie Shorland, Level 2 Hairdressing

I always struggled in school as I wasn’t very academic, so knew learning on the job would be a better option for me. I would find it difficult to get up for 9am but now I wake up and look forward to my day. I wanted to try a hair apprenticeship as I’ve always been interested in hairdressing, and by the end of the first week, I already loved it!

Jaimee Benson, Level 2 Hairdressing

I have developed a range of new skills through work including the technical, industry skills required for the job, to personal development such as ensuring I am always on time. The biggest change since leaving school is adjusting to the independence you gain from earning a salary. My advice to anyone thinking of doing an apprenticeship would be find what you like doing, and go for it!

Will Birch, Level 2 Bricklaying

Since starting the apprenticeship, I’ve become far more confident. In a classroom, you only interact with your classmates, but through working you develop your people skills as you interact with customers on a daily basis. At school, you are closely monitored and parented, however I am now more independent and feel grown up

Sam Collard, Level 2 Light Vehicle and Maintenance Repair

The most important thing I’ve learnt since leaving school is that there are other routes to success than just academia. I failed my GCSEs, as I never suited the school environment. Now though, I’m really enjoying my apprenticeship as I’ve discovered I learn more through hands-on practice.

Ben Freeman, Level 2 Carpentry

I would just like to thank you and your team for all the amazing work they do, you have provided me with the most invaluable experience which has helped to pave the way of my future. The work you do for young people is incredible!

Luke Kowalski, Teaching Assistant and former apprentice at Sir Robert Gefferys School