Customer Service Apprentice
Published: Jul 29, 2020
A Webb Construction Ltd are looking for an enthusiastic and friendly person with good administration skills and a willingness to learn and provide good customer service for their business. They are looking for an Office Administrator Assistant to join their team.
The Apprentices Role
As an Office Admin Assistant, some roles and responsibilities of your job would be;
- Answering telephones
- Email Management
- Welcoming visitors
- Taking messages
- Scheduling meetings and taking minutes
- Maintaining a filing system
- Keeping inventory of office/construction supplies
- Coordinate with other departments
- Any ad hoc jobs as required.
Working Hours: Approximately 30 hours per week, however timings will be discussed.
Wages: £4.20 per hour, £126.00 per week, based on 30 hour week. Any overtime above 40 hours per week, will be paid at the appropriate national minimum wage depending on age.
Holiday: 28 days holiday entitlement (including bank holidays) will be paid each year, during the course of your apprenticeship.
Contact Details: If you have any queries please contact us on either this email address firstname.lastname@example.org or call us on 01752 332442.
A Webb Construction Ltd has been working within the Construction Industry for a number of years, with lots of experience. They ware based in the Liskeard area, working on building sites and domestic sites, offering services such as Groundworks, Carpentry and Bricklaying. They are now looking to expand their Office team, to provide admin support, by taking on a Level 2 Customer Service Apprentice.
On completion of your Level 2 qualification, the opportunity the progress onto a Level 3 in Business Administration may be available for the right candidate.
The successful candidate will haver the following skills;
- Ability to prioritise tasks
- Interpersonal communication
- Customer Service
- Handle all matters with confidentiality.
- Able to communicate
- Self motivating.
GCSE's in English and Maths and good levels of literacy and numeracy skills are required.
Level 2 Customer Service Practitioner Standard
As part of the apprenticeship programme, attendance is required at our Skills Group training center. This is usually twice monthly. All other aspects of the qualification will be delivered on-site by the employer. You will have regular visits from your designated Skills Group assessor, who will monitor your progress during your apprenticeship training.
Whilst at the Skills Group training center, you will learn the necessary skills and gain experience to help you throughout your role. Part of your training will be knowledge and theory based, with support sessions to help you with your project.
I just wanted to say the biggest thank you to Vanessa, my trainer. You have made my journey so much easier, I don’t know what I would have done without you. You have been amazing and helped me to achieve my qualification. You’ve guided me through every step of the way, I really appreciate it, Vanessa, you have been my rock.
I always struggled in school as I wasn’t very academic, so knew learning on the job would be a better option for me. I would find it difficult to get up for 9am but now I wake up and look forward to my day. I wanted to try a hair apprenticeship as I’ve always been interested in hairdressing, and by the end of the first week, I already loved it!
I have developed a range of new skills through work including the technical, industry skills required for the job, to personal development such as ensuring I am always on time. The biggest change since leaving school is adjusting to the independence you gain from earning a salary. My advice to anyone thinking of doing an apprenticeship would be find what you like doing, and go for it!
Since starting the apprenticeship, I’ve become far more confident. In a classroom, you only interact with your classmates, but through working you develop your people skills as you interact with customers on a daily basis. At school, you are closely monitored and parented, however I am now more independent and feel grown up
The most important thing I’ve learnt since leaving school is that there are other routes to success than just academia. I failed my GCSEs, as I never suited the school environment. Now though, I’m really enjoying my apprenticeship as I’ve discovered I learn more through hands-on practice.
I would just like to thank you and your team for all the amazing work they do, you have provided me with the most invaluable experience which has helped to pave the way of my future. The work you do for young people is incredible!