A Webb Construction - Customer Service

A Webb Construction Ltd are looking for an enthusiastic and friendly person with good administration skills and a willingness to learn and provide good customer service for their business. They are looking for an Office Administrator Assistant to join their team.

The Apprentices Role

As an Office Admin Assistant, some roles and responsibilities of your job would be;

- Answering telephones
- Email Management
- Welcoming visitors
- Taking messages
- Scheduling meetings and taking minutes
- Maintaining a filing system
- Keeping inventory of office/construction supplies
- Coordinate with other departments
- Any ad hoc jobs as required.

Working Hours: Approximately 30 hours per week, however timings will be discussed.

Wages: £4.20 per hour, £126.00 per week, based on 30 hour week. Any overtime above 40 hours per week, will be paid at the appropriate national minimum wage depending on age.

Holiday: 28 days holiday entitlement (including bank holidays) will be paid each year, during the course of your apprenticeship.

Contact Details: If you have any queries please contact us on either this email address apprenticeships@skillsgroupuk.com or call us on 01752 332442.

A Webb Construction Ltd has been working within the Construction Industry for a number of years, with lots of experience. They ware based in the Liskeard area, working on building sites and domestic sites, offering services such as Groundworks, Carpentry and Bricklaying. They are now looking to expand their Office team, to provide admin support, by taking on a Level 2 Customer Service Apprentice.

On completion of your Level 2 qualification, the opportunity the progress onto a Level 3 in Business Administration may be available for the right candidate.

Skills Required

The successful candidate will haver the following skills;
- Flexibility
- Ability to prioritise tasks
- Interpersonal communication
- Customer Service
- Handle all matters with confidentiality.

Personal Qualities

- Polite
- Friendly
- Confident
- Able to communicate
- Organised
- Self motivating.

Prior Qualifications

GCSE's in English and Maths and good levels of literacy and numeracy skills are required.

Level 2 Customer Service Practitioner Standard

As part of the apprenticeship programme, attendance is required at our Skills Group training center. This is usually twice monthly. All other aspects of the qualification will be delivered on-site by the employer. You will have regular visits from your designated Skills Group assessor, who will monitor your progress during your apprenticeship training.
Whilst at the Skills Group training center, you will learn the necessary skills and gain experience to help you throughout your role. Part of your training will be knowledge and theory based, with support sessions to help you with your project.