Employer Focus: Mortgages Explained

Mortgages Explained is a highly professional and welcoming mortgage advice company, with years of experience and led by a specialist team of experts. The organisation prides itself on building long lasting relationships with its customers by providing a personalised service tailored to their needs. We spoke to Sue Maddern, Office Manager, to find out more about the company and its apprentices.

“The organisation has grown significantly since it first opened its doors. Our apprentices have helped to deal with a lot of admin, allowing our advisors to take on more clients and increase business.

“Our apprentices gain a great deal of experience, learning on a one-to-one basis from trained advisors who have been in the business for years. The apprentices look after client cases from start to finish, so gain an understanding of the whole process and have a lot of responsibility.”

Daniel Saunders is currently completing his Level 4 Business Administration apprenticeship through Skills Group while working at Mortgages Explained.

“Dan is doing extremely well and is a benefit to the company. He is proactive with his ideas, supportive to other team members and requires minimal supervision – he even helped to set up our business social media accounts. We invest time and further training into our apprentices as we aim to keep them on after they finish their qualification. With Dan, we plan to support him to become a mortgage advisor and develop his career in the sector.

“My advice for other employers thinking of hiring an apprentice would be to spend time recruiting the right person. When we were interviewing Dan, we asked him to come in for a whole day and sit with each member of the team. This meant we got to know him and vice versa, to ensure he was a good fit with our staff.

“We have a good relationship with Skills Group – the team is very professional and we would work with them again in the future.”